6 Client Touchpoints That Drive Repeat Business
Session details:
Taught by Kirsten Goetzelman (@thetampawaxer), this class dives deep into transforming every interaction with your clients into a strategic business opportunity — from the very first click to the follow-up after their visit.
Discover how to create a seamless, trust-building journey that converts curious browsers into loyal, repeat clients who refer others and leave glowing reviews.
In this session, you’ll learn how to:
- Make an outstanding first impression on social media, your website, and in person
- Boost your discoverability to attract ideal clients
- Align your online image with an exceptional in-person experience
- Maintain professional, on-brand conduct during services to reinforce trust and value
- Master the art of closing: encouraging referrals, securing reviews, providing effective aftercare, and increasing rebooking rates
Understand how each client touchpoint supports your marketing and sales funnel, guiding potential clients from awareness to conversion and long-term loyalty
Walk away with actionable strategies to strengthen your brand, grow your client base, and increase revenue through every client interaction. Perfect for owners, managers, and beauty professionals ready to elevate their business to the next level.
